Refund Policy

1. Cancellation Before Dispatch

Cancellation requests are accepted only if they are raised within 3 days of placing the order and before dispatch. If the order is already shipped or out for delivery, cancellation may not be possible.

2. Refund Eligibility

We may approve a refund if a request is reported within 3 days of delivery and one of the following applies:

• Product was damaged during transit.
• Product delivered is defective.
• Wrong product was delivered.
• Product is materially different from what was ordered.

3. Damage in Transit Claims (Proof Required)

For transit-damage claims, proper proof is mandatory. Please share:

• Unboxing video recorded continuously from the sealed package opening.
• Clear photos of the outer package, shipping label, inner packaging, and damaged product.
• Order number and a short description of the issue.

Claims without valid evidence may be declined after review.

4. Non-Refundable Situations

• Requests raised after 3 days of delivery for damage, defect, or wrong item claims.
• Damage due to misuse, improper handling, or normal wear and tear.
• Claims without sufficient proof for transit damage.
• Shipping charges collected at checkout once an order is dispatched.

5. Refund Processing Time

Once approved, refunds are processed within 7 business days to the original payment method. Bank or payment provider timelines may apply.

6. Contact for Refund Requests

To request a refund, contact us at yughotindivanam@gmail.com with your order number and supporting evidence.

Related policies: Return Policy and Shipping Policy.